Transition to Verso Waves - Burhill Logistics Ltd

After many years working with a legacy on-premises forwarding system, Burhill Logistics recognised that the business had reached a point where a more modern cloud-based operational platform was needed.

Like many freight forwarding businesses, the existing system had supported the operation successfully for a long time and had become deeply embedded within the day-to-day running of the business. Teams were familiar with the workflows, historical shipment data lived across the system, and many operational processes had gradually evolved around the existing environment over time.

Moving away from that setup raised practical operational questions almost immediately. The business needed to understand how historical data and active shipments would be managed during the transition, whether existing workflows could continue uninterrupted, and how teams would continue supporting customers while the migration was taking place.

Burhill also needed confidence that the new platform would fit naturally into the way the business already operated, without forcing unnecessary changes across the wider operation.

As planning for the migration began, the operational complexity of moving between systems became increasingly clear.

The business still needed to manage day-to-day freight operations while simultaneously preparing teams, workflows, and data for the move into a new operational environment. There were also broader concerns around operational continuity, staff confidence, training, and ensuring the transition could happen without disrupting customers or shipment activity.

Burhill wanted to avoid a situation where teams were forced to work across disconnected systems for extended periods of time, while also reducing the risk of delays, missed information, or operational uncertainty during the changeover.

Like many businesses moving away from long-established legacy systems, the challenge was not simply introducing new software. It was ensuring the transition itself could be managed in a controlled, practical, and operationally stable way.

Verso Waves worked closely with Burhill throughout the migration process, helping coordinate the operational side of the transition from the earliest planning stages.

A dedicated account manager remained closely involved throughout the implementation, supporting milestone planning, operational preparation, training, and system configuration. Because the Verso Waves team had extensive freight forwarding experience, conversations focused not only on software functionality, but also on how the business operated day-to-day.

The platform was configured around Burhills’s operational requirements, allowing existing workflows to move into the new environment without forcing major changes to the structure of the business.

Together, the teams agreed on a staged operational approach whereby all new jobs would begin moving into the new system from a defined cutover date. This allowed shipment activity to build steadily inside the platform while maintaining operational control throughout the migration period.

Verso Waves also supported the migration and organisation of master data, giving Burhill an opportunity to clean up legacy information before moving fully into the new environment.

Training was delivered in smaller operational groups around the realities of the business, helping teams continue managing daily shipment activity while becoming familiar with the new workflows and processes.

On the transition day itself, members of the Verso Waves team remained closely involved to answer questions, support users, and help keep the operation on track.

Because Verso Waves was designed specifically for freight forwarding operations, the implementation process focused heavily on aligning the platform to the realities of the business rather than forcing teams into rigid new processes.

Regular operational check-ins, milestone planning, and structured communication helped keep the migration organised, transparent, and aligned to agreed timelines throughout the transition period.

Rather than leaving Burhill to manage the migration independently or rely on external consultants, the Verso Waves team remained closely involved throughout the process, providing operational guidance and practical support during each stage of the rollout.

The result was a transition process that felt operationally collaborative rather than disruptive.

Burhill completed the transition into the new platform with minimal disruption to day-to-day freight operations.

Teams became comfortable managing live shipment activity in the new environment far quicker than initially expected, while the structured rollout approach helped maintain operational stability throughout the migration period.

As shipment activity increased on the platform, the business began seeing improvements in workflow consistency, operational visibility, and day-to-day coordination across teams.

The transition also reinforced that the platform aligned closely with the way the business already operated. Rather than forcing significant operational change, the system helped simplify and streamline existing processes across the wider operation.

Over time, the relationship also began feeling less like a standard software rollout and more like an ongoing operational partnership. Burhill reported ongoing confidence in the level of support, communication, and operational understanding provided by the Verso Waves team throughout and after the migration process.

Burhill transitioned from its legacy forwarding platform into the Verso Waves environment within 8 weeks while maintaining day-to-day operational continuity throughout the migration process.

100% of active operational users were trained and working inside the new platform during the planned implementation window.

The business also reduced the amount of time spent working across parallel systems by 70%, helping teams consolidate shipment visibility and operational workflows more quickly following the transition.

Following implementation, Burhill reported measurable improvements across workflow consistency, operational coordination, and shipment visibility, while reducing reliance on legacy manual processes and disconnected operational tracking.